Why are my modules not working anymore in the Articulate Mobile Player app?
As of December 31, 2020, Articulate is no longer supporting their Articulate Mobile Player app. This means that if you update your tablet after this date, you may not be able to download or view the modules using the app. However, you can still use the modules on your tablet if you have internet access. Simply click the ONLINE tab at the top of this webpage and click on a module to view it.
NB teachers please note: Your dedicated FLORA tablets will not be updated after December 31, 2020. Therefore, you will be able to continue downloading from this webpage and using the modules offline.
Why are the graphics and animations in this module loading so slowly?
It sounds like you have not actually downloaded the module and are streaming from the site. Go back to the step-by-step instructions and read steps 5 and 6.
Why is my module frozen?
If a module or the app is left open and not used for a long period of time, you may encounter problems. Close the Articulate Mobile Player app and open it again.
One of the modules is not working and I've tried opening and closing the app. What should I do?
Delete the module from the tablet by going to your Library, touching the module icon for several seconds, and then selecting the X button that appears. Once the module has been deleted, download it again.
Why is it taking so long to download a module?
These are big files. If your internet is slow, it may take a little while. When the progress bar disappears, you'll know that the module has fully downloaded. You can then view the module without internet.
Can I download multiple modules at one time?
You can download all of the modules on your device if you have enough memory, but please download them one by one.
Do I have to download a module to view it?
If you have high speed internet, you may be able to stream the modules in the Articulate Mobile Player app without downloading them. However, to reduce the strain on bandwidth that is being experienced at this time, if possible, please follow the step-by-step instructions to download and view the modules offline. As well, if your internet is not high speed, the modules will run more smoothly if you download them.
Why is my module frozen?
If a module is left open and not used for a long period of time, you may encounter problems. Close the module and open it again.
Why are the graphics and animations in this module loading slowly?
These are big files and the problem may be with your internet download speeds.
The module doesn't seem to be working properly?
These modules can be viewed with the latest version of a variety of browsers, such as Google Chrome, Firefox, Edge or Safari. Although we do our best to keep up with browser updates, there may be times when you notice problems when using a particular browser. If you experience problems, please try a different browser.